Tips for supporting clients with BlackBerry phones

Have you ever been called by a client who tells you, “I can’t get emails on my phone. Help me!” You would love to help, but struggle with guiding them through the menus on their BlackBerry because you don’t have the same model available. There is a very easy solution to this…download the simulator!

Research In Motion provides phone emulators for nearly all possible configurations of their phones. You can find these simulators at:
RIM Developer Zone
If you find that your client has configuration options missing on their phone, it is probably because the carrier has locked down the phone. With a quick call to the carrier, you can usually get these configuration options unlocked. (Sometimes there is an additional fee to unlock these settings.)

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