Business-Centric IT: What Does that Really Mean?

– by Dean Tremblay

At Tango Technology Group we like to say that we take a business-centric approach to technology. It’s definitely what makes us unique among other providers of IT services to small- and mid-size business customers. But what does it really mean to be “business-centric”, and why should a small- or mid-sized business (SMB) care?

In practical terms, being business-centric means that when I recommend an investment in technology to a client, I have first determined how that technology will enable the client to be more efficient and/or to drive more revenue. If I can’t make that business case clear then I can’t recommend the investment.

In philosophical terms, it means that at Tango, we focus as much on understanding WHY we deploy technology as we do on HOW it is deployed. Unfortunately, this is an atypical approach in our industry – but we’ve been business owners and managers in a variety of forms for long enough that we know it’s the only approach that makes sense today.

There really is no business today that isn’t influenced by technology. Most absolutely depend on IT to serve customers and to conform to standards and regulations. Savvy SMBs are now leveraging technology to gain competitive advantages – and helping them do it is what we do best.

Again in practical terms, here are some examples of what we do to help SMBs leverage technology to gain competitive advantage:

  • Eliminate capital expenses & costly specialized headcount – by eliminating on-premise hardware (servers) in favor of virtual servers
  • Improve cash flow and budgeting by replacing client-based software with pay-per-use technology “in the cloud”
  • Ease the resource burden associated with regulatory compliance with flexible, easy-to-use information management/ records management/ document management solutions
  • Support competitive and market intelligence with effective business intelligence solutions designed for SMBs
  • Free up resources (financial, administrative and real estate) by providing outsourced IT and helpdesk service
  • Improve internal communication processes and operational efficiencies with easy-to-use intranet sites
  • Protect customer and business data with offsite data backup and recovery

I’d be happy to speak with you to discuss how we can work with you to ensure that technology is part of your strategic business plan. I also invite you to read about some of our customer projects and success stories.

I can be reached at dean.tremblay(at)tangotechnologygroup.com

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